Best Consumer Digital Bank Awards Latin America 2025 with Infosys
Celebrating Innovation and Excellence in Digital Banking
The financial landscape across Latin America is undergoing a digital revolution. Fueled by rapid technological advancement, changing consumer behavior, and the push for financial inclusion, the region’s banking sector has witnessed explosive growth in digital adoption. In recognition of this transformation, Global Finance Magazine, in collaboration with Infosys, has proudly announced the winners of the Best Consumer Digital Bank Awards in Latin America 2025 – Round I.
Each year, these prestigious awards serve as a benchmark for excellence, recognizing leading banks in various regions for pushing boundaries and delivering superior digital experiences. The 2025 edition promises to be particularly significant, highlighting groundbreaking initiatives that are shaping the future of finance in Latin America.
Why These Awards Matter
The awards underscore the importance of digital innovation in achieving sustainable, customer-centric banking. More than ever, Latin American consumers are demanding seamless, intuitive, and secure digital banking services. From mobile banking apps to AI-powered chatbots and personalized financial planning tools, the digital experience is now a primary driver of customer loyalty and brand differentiation.
The Best Consumer Digital Bank Awards take a deep dive into how financial institutions are elevating the user experience through:
- Superior digital interfaces and design
- Innovation in product offerings, such as instant loans and virtual cards
- Advanced security features, including biometric authentication
- Integration of AI and machine learning to enhance customer engagement
2025 Winners: Champions of Digital Transformation
The following banks have made their mark by demonstrating excellence in digital banking tailored for consumers in Latin America. These institutions have been recognized for their commitment to innovation and customer satisfaction:
- Best Consumer Digital Bank in Latin America 2025: Banco Santander – A regional powerhouse, Santander has leveraged artificial intelligence, cloud technology, and an expanding suite of digital services to create a comprehensive and user-friendly banking experience.
- Best Mobile Banking Adaptive Site: Banco do Brasil – Showcasing a sleek mobile platform, Banco do Brasil has redefined convenience with optimized navigation and personalized features that cater to users of all tech-proficiency levels.
- Most Innovative Digital Bank: Itaú Unibanco – Known for pushing technological limits, Itaú has launched several digital-first products, including personalized budgeting tools and frictionless cross-border payments.
- Best in Social Media Marketing and Services: Banco de Bogotá – With impactful campaigns and real-time support across major platforms, Banco de Bogotá has built strong digital engagement with millennial and Gen Z consumers.
Each winner underwent a rigorous selection process that included scores based on criteria such as strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of the digital customer base, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.
The Role of Infosys in Driving Digital Banking Forward
As the official partner for the 2025 awards, Infosys played a crucial role in assessing technological innovation. Renowned for its global presence in digital services and consulting, Infosys continues to empower banks to adopt scalable, customer-centric digital architectures. Its partnership with Global Finance lends a strong technological validation to the awards, reinforcing the fusion of strategy and innovation.
“Digital transformation is not optional—it is the future of banking,” said an Infosys spokesperson. “These award winners exemplify how banking institutions in Latin America are using cutting-edge technology to improve lives and deliver value.”
Digital Banking Trends Leading into 2025
Based on the winners and the evaluation criteria, several transformative trends are emerging in Latin America’s digital banking sector:
- Hyper-personalization: AI and data analytics are transforming how banks understand customer behavior and offer tailored products.
- Open Banking: An increasing number of institutions are embracing APIs and fintech partnerships to offer expanded services through secure platforms.
- Sustainable Innovation: Environmental, social, and governance (ESG) criteria are making their way into digital product development and operations.
- Financial Inclusion: Mobile-first solutions are unlocking access to banking in remote or underserved locations, bringing millions into the formal economy.
Looking Ahead: A Vision Beyond 2025
The excitement around the
