24/7
- Multi-Brand Maintenance Policies (Parts and Labor).
- On Call Field Services (B&F, Smart Hands, DSS).
SERVICES
Technology helps organizations to improve competitiveness, efficiency, control, costs, and other key aspects finally aligned to their business strategy; however, technology is only one side of the equation; there are also processes, methodologies, and people as the most important asset.
Ultimate Viewpoint understands IT is a piece of a complete solution supporting the business strategy so that’s why its services are designed for specific layers like organization, processes, IT infrastructure, Applications, Data Analysis or for verticals like Security, IT asset management, Uptime and business continuity, etc., but always aligned to the main company’s goals and strategy.
IT Infrastructure Support
For EUC, Data Center, Networking.
Wide Coverage Field Sevices
- Latin America, China.
- WW thorugh our partners.
- Help Desk via email, Web, Voice.
- Full Time Techs and other IT Positions Outsourcing.
- Covering EUC, Datacenter, and Networking.
Services for the Complete Life Circle
- Staging.
- Rack and Stack Installs.
- Initial configuration personalization.
- Remote and Local Support, Smart Hands.
- Asset Management.
- Data Wipe, Unistalls.
Human Resources
Our full-time and part-time specialized Human Resources (bodyshop) assigned to your organization can be also managed by ourselves, looking for the best efficiency. Although we normally have available the most used profiles we can also look for any specific you may need.
IT ON FIELD AND LOGISTIC SERVICES
FOR THE COMPLETE ASSET LIFE CIRCLE
STAGING
- Image Creation.
- Image Load.
- BIOS Configuration.
- Firmware Update.
- Hardware Upgrade.
- Boxing.
SUPPORT
- Parts and Labor Maintenance Policies for out of Warranty Equipment.
- NBD, 4hrs (24/7) On Site Response Time.
- Help Desk and Inventory Management.
- On Site Desk Side Support, IMACs, Break and Fix.
- On Site and at Lab Data Recovery for Single HDs and Array.
DELIVERY AND INSTALL
- Warehouses, Depot.
- Nationwide Logistics and Reverse Logistics.
- Unpacking, Install, Personalization.
- Packing.
DATA WIPE AND FINAL DISPOSITION
- Hard Drive Drilling.
- Certified Data Wipe.
- Final Disposition.