Unit4 Introduces Ava AI for Automated ERP Workflows

Unit4, a global leader in enterprise cloud applications for mid-market service organizations, has officially unveiled Ava, its new AI-powered digital assistant. Designed to revolutionize the ERP (Enterprise Resource Planning) experience, Ava operates directly within Microsoft Teams—streamlining workflows, enhancing productivity, and supercharging organizational efficiency.

What is Unit4 Ava?

Ava is not just an AI chatbot—it’s a pioneering digital agent that can autonomously carry out ERP-related tasks through natural language processing and conversational interaction. Embedded within Microsoft Teams, Ava makes it possible for users to interact with their ERP system without ever leaving their team collaboration environment.

The primary objective? To simplify complex ERP workflows and enable employees to focus more on value-added activities rather than mundane administrative tasks.

Strategic Integration with Microsoft Teams

One of the most notable aspects of Ava’s launch is its tight integration with Microsoft Teams. As organizations increasingly adopt hybrid and remote work models, leveraging familiar collaboration platforms is crucial to maintaining productivity.

With Ava seamlessly integrated into Teams, users can:

• Request and process approvals for purchase orders, timesheets, and leave requests directly within the chat interface.
• Submit expenses with voice and text input, drastically reducing the time usually spent on financial paperwork.
• Receive proactive notifications regarding pending tasks and key deadlines to ensure nothing gets missed.
• Access ERP data and insights without logging into a separate platform.

Empowering Users with AI

The introduction of Ava underscores Unit4’s commitment to bringing AI-driven automation to ERP systems. With Ava, the goal is not just to digitize workflows—but to make them smarter, faster, and more user-centric.

Through machine learning capabilities, Ava can:

• Understand natural language input, enabling users to simply “talk” to their ERP system as if they were speaking to a colleague.
• Automate repetitive administrative tasks, notably in finance, HR, project management, and procurement functions.
• Identify productivity patterns and recommend actionable insights for workflow improvement.

This empowers users at all organizational levels to offload low-value tasks to Ava and concentrate on strategic decision-making and core business outcomes.

The Future of ERP: Intelligent, Integrated, Intuitive

Over the past decade, traditional ERP systems have carried a reputation for being complex, inflexible, and siloed. Ava represents a dramatic shift—an ERP experience that’s not only automated but also collaborative and intuitive.

Here’s how Ava is setting a new standard for ERP systems:

• User-first interface: Ava’s conversational approach reduces the learning curve, especially helpful for non-technical users.
• Increased engagement: By placing ERP interactions directly in Microsoft Teams, employee engagement with enterprise processes improves dramatically.
• Enhanced accuracy: AI automation reduces human error in data entry and task management.
• Real-time collaboration: Teams can now make faster decisions collectively using real-time visualizations and shared insights provided by Ava.

Built on the Unit4 ERPx Platform

Ava is fully integrated with Unit4’s ERPx platform, the company’s next-generation ERP solution. ERPx is designed with modularity, agility, and scalability at its core—and Ava complements it by introducing intelligent automation across all units.

Whether it’s automating finance approvals, drafting employee onboarding workflows, or managing project timelines, ERPx with Ava enables smarter and leaner operations without losing the depth and flexibility needed by growing organizations.

Customer Benefits: Greater Efficiency, Lower Costs

Organizations adopting Ava can expect several tangible advantages:

• Operational Efficiency: Streamlining repetitive tasks leads to faster turnarounds and reduced friction.
• Employee Satisfaction: Less time on bureaucratic processes translates to more time on impactful work.
• Cost Savings: Automating workflows minimizes the resource requirements dedicated to manual processing.
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